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Overview
At ShantyebyNeeshi, we want you to love what you wear. However, if something doesn’t feel right, we’re here to help. Our refund and return policy is valid for 2 days from the date of purchase. If 2 days have passed since your order was delivered, unfortunately, we won’t be able to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The product must be unused, unworn, unwashed, and in the same condition as received
- All items must be returned in their original packaging, including tags, labels, and any protective wrapping
- Items showing signs of wear, alteration, damage, or odour will not be accepted
To complete your return request, a valid receipt or proof of purchase is required.
Please note: Do not send your purchased items back to the manufacturer.
Partial Refunds (If Applicable)
In some cases, only partial refunds may be granted. These situations include:
- Clothing items with visible signs of wear
- Items returned without original tags or packaging
- Products damaged due to misuse or mishandling
- Returns initiated after 2 days of delivery
Each return is carefully inspected before approval.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund—whether it is approved or rejected.
If approved, the refund will be processed through online mode of payment within a few business days. Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet, we recommend the following steps:
- Check your bank account again
- Contact your credit card company, as posting times may vary
- Get in touch with your bank, as processing delays can occur
If you’ve completed all the above steps and still haven’t received your refund, please contact us at contact@shantyebyneeshi.com.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable, as these are considered final purchases.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product and size, please email us at contact@shantyebyneeshi.com with details and supporting images.
Once approved, instructions for sending the item back will be shared with you.
Gifts
If an item was purchased as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned item once it is received and approved.
If the item was marked as a gift but shipped to the purchaser first, the refund will be issued to the original buyer, and they will be notified of the return.
Return Shipping
To return your product, please mail it to the address shared via email after return approval.
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- If a refund is approved, the return shipping cost will be deducted from the refund amount
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Delivery times for exchanged products may vary depending on your location.
Need Help?
If you have any questions related to returns, refunds, or exchanges, feel free to reach out to us at:
📧 shivanisuri660@gmail.com
We’re always happy to assist you.